Installation, Configuration and Support for CRM, HRM, WebERP and Helpdesk

Configuration and Support for CRM (Customer Relationship Management) Applications

  Suite CRM, is the is the leader in the Open source Customer Relationship Management (CRM) software for companies of all sizes. This CRM is a software fork of the popular customer relationship management (CRM) system from SugarCRM and its base is built on the last open-source SugarCRM release i.e. version 6.5.
  Suite Suite enables organizations to efficiently organize, populate, and maintain information on all aspects of their customer relationships. It provides integrated management of corporate information on customer accounts and contacts, sales leads and opportunities, plus activities such as calls, meetings, and assigned tasks.
  The system seamlessly blends all of the functionality required to manage information on many aspects of your business into an intuitive and user-friendly graphical interface. The system also offers a graphical dashboard to track the sales pipeline, the most successful lead sources, and the month-by-month outcomes for opportunities in the pipeline. It is easy to use and is built on PHP and MySQL and runs on Apache webserver.

Features of SuiteCRM:

  • Fully Web Based (Accessible through a web-browser)
  • Integrated management of contacts Sales leads and Opportunities
  • Handles Other Business activities like meetings, phone calls and assignment of tasks

   The screenshot of Suite CRM is shown below.

Suite CRM Configuration

Installation, Configuration and Support for HRM Applications

   OrangeHRM, is an open source Web based HR system (Can be hosted on the internet or on your own internal server) which will assist you in managing your company's most important asset - human resource. Orange HRM makes it possible for redefining the workflow operations of HR professionals and paving the way to a new level of HR Management.
   OrangeHRM maintains all relevant employee related information, including different types of personal information, detailed qualifications and work experience, job related information etc. Picture of employee is included as well.

Features of OrangeHRM:

  • Provision for entering Company Structure, Locations, Departments, Divisions, Teams etc
  • Provision for maintaining Personal details, contact details, Dependents, Job title and status, Report To, Payments, Work experience, Education, Skills,Languages spoken ,Attachments, Photograph as well as several other information for each employee
  • Leave Application and granting as well as leave record module
  • Reports Module produces customized reports according to your needs. Any number of reports can be defined by selecting from a range of search criteria and report fields.


Orange HRM Configuration

Installation Configuration and Support for WebERP

    WebERP is an accounting package with special focus on customer order management. It has various modules such as Sales, Receivables, Payables, Purchases, Inventory, Manufacturing and General Ledger.

Installation Configuration and Support for Open Source Help Desk Applications

  Only successful tracking of calls or issues raised by customers or employees will lead to a satisfactory or timely solution. HelpCore is a comphrehensive help system to track the calls from customers until their successful solution. HelpCore is an Enterprise class, Open Source help and service desk software.
   It is designed to aid the helpdesk and service desk or any similar process in a small to a large scale organisation. HelpCore has no known limitation in the amount of knowledge that it can contain about your Organisation(s), People, Product(s), Software, Entries, and so on. Below is a screenshot for HelpCore.

Help Core - Configuration and Support